Privacy policy
Privacy Policy
1. Overview
This Privacy Policy describes how HANDSTAND PANDA CO., LIMITED. collects, stores, uses, discloses and protects your personal data, in compliance with the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong ("PDPO"). By accessing, registering or using the Platform, you consent to this Policy.
Company: HANDSTAND PANDA CO., LIMITED.
Address: UNIT 201 15/F BLK A WAH SANGINDUSTRIAL BUILDING NOS.14-18WONG CHUK YEUNG STREET FO TAN NT
2. Personal Data We Collect
· Registration data: username, email address, mobile number;
· Transaction data: recipient name, shipping address, postcode, payment details (we do not store full bank card numbers), order history;
· Device data: device model, IP address, browser, operating system, cookies;
· Communication data: customer service chat logs and feedback content.
3. Purposes of Processing
(1) Create and maintain your account and deliver platform transaction services;
(2) Process orders, cross-border logistics, customs clearance and after-sales support;
(3) Identity verification, fraud prevention and fake transaction detection;
(4) Platform operation improvement and data analytics;
(5) Send promotional marketing communications (you may unsubscribe at any time);
(6) Comply with legal obligations and respond to regulatory or court requests.
4. Disclosure of Personal Data
We will not sell your personal data. We may share data with third parties only in the following circumstances:
(1) Necessary for performance: logistics providers, payment service providers and customs brokers;
(2) Legal requirement: requests from Hong Kong or overseas judicial/regulatory authorities;
(3) Business transfer, merger or acquisition of the Platform;
(4) Other scenarios with your explicit consent.
Personal data may be transferred to jurisdictions outside Hong Kong including EU, Southeast Asia, where data protection laws may differ from Hong Kong standards.
5. Cookies & Tracking Technologies
The Platform uses cookies to maintain login status, remember preferences and analyze traffic. You may disable cookies via browser settings, but some platform functions may not work properly.
6. Data Retention
Personal data will be retained only for the minimum period necessary to fulfil collection purposes. After account deletion, data will be anonymized or erased subject to law; order, tax and legal records may be kept for statutory retention periods.
7. Your Rights under PDPO
You have rights to: access and obtain a copy of your personal data; correct inaccurate data; request erasure under statutory conditions; withdraw marketing consent; lodge complaints.
To exercise rights, email to x15563558711@163.com. We will respond within timeframes required by Hong Kong PDPO.
8. Data Security
We apply industry-standard technical and organizational safeguards to protect personal data and mitigate leakage risks, but absolute security cannot be guaranteed. We will notify relevant parties in case of data breach as required by applicable laws.
9. Minors
The Platform is intended for adults. Persons under 18 years old shall not register. If we receive personal data of minors, we will delete it promptly.
10. Policy Updates
This Policy may be revised from time to time. Updated version will be published on the Platform. Your continued use after publication constitutes acceptance of the revised Policy.
11. Language
If there is any discrepancy between Chinese and English versions, the English version shall prevail.
12. Contact Us
HANDSTAND PANDA CO., LIMITED.
UNIT 201 15/F BLK A WAH SANGINDUSTRIAL BUILDING NOS.14-18WONG CHUK YEUNG STREET FO TAN NT
Contact Email: x15563558711@163.com
2026.6.15